If you’re looking to return or exchange your order for whatever reason, we’re here to help! 100% Satisfaction Guaranteed! We offer free returns or exchanges within 30 days of purchasing your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Merchandise is returned to us unopened and undamaged;
Returned merchandise is physically received within 30 days of purchase date (45 days for international mail); If you need a prepaid shipping label we can send by email
If after you purchase an item, you decide you want to cancel (after it has been shipped) when you receive the package **DO NOT OPEN THE PACKAGE** mark the package “REFUSED/RETURN TO SENDER” and it will be returned back to us and a full refund will be issued.
Please note the following exceptions to our return and exchange policy:
a. Returned items must have tags still on and be returned in original packaging
b. Returned items must have no visible signs of wear or use
How long does it takes to receive refund, replacement product, or store credit?
…..Usually 2-3 days after receiving returned item
Shipping fees customer will need to pay?
…..ONLY if buyer provided a wrong address, and would like item reshipped, it is responsibility of the buyer to pay for the shipping
Lost or damaged returns?
…..MUST contact us within 24 hours of receiving package
All returns should be addressed to:
Discount Party Supply And More
16209 South Arbor Drive
Plainfield, IL 60586
Contact information: 708-539-1856